Communication skills are highly valued in the workplace and this workshop integrates the verbal, interpersonal and written skills that will enhance the internal operation of your business and its relationship with customers/clients.
Topics covered include:
Acquire the skills and confidence to convey and interpret meaning, in writing, orally and visually.
Explore the verbal skills required in negotiation, teamwork, and customer service.
Develop a critical awareness of communications messages and media, such as text, email, Facebook posts, LinkedIn updates.
Learn how to express your message clearly, with the needs of the customer to the forefront.
Explore how the use of appropriate images on your website, Facebook page, newsletter and brochure can reinforce the meaning of text.
Overall aim: Clear, concise, and effective verbal and written communications